The Care Act – How Happy Days Can Help

CQC new rating system for care services –  

Dementia Workshop products can help you to be ‘OUTSTANDING’

From 1st October 2014 CQC will be using a rating system to determine the quality of care services, this replaces the current system, 

which relies on 16 core standards with which services are either compliant or non-compliant.
Adult social care providers can now see what an outstanding service should look like under the Care Quality Commission’s new regulations.

The CQC has published guidance on the new system for regulation and inspection of adult social care services in England, which will be rolled out from October 1.

The new approach includes the introduction of a four-tier ratings system, which will see services rated as outstanding, good, requires improvement or inadequate.

A team of specialist adult social care inspectors will now inspect services against five key questions – is the service safe, caring, effective, responsive to a person’s needs, and well-led – before giving a rating, which will be available to the public.

The guidance, which will be used by the inspectors when they visit residential or community care services, sets out the five questions (called key lines of enquiry) and a list of what care should look like for each of the ratings. Here’s some of the key things inspectors will be looking out for:

What makes a service outstanding?

Good-rated services will need to demonstrate a number of additional characteristics in order to be rated outstanding.


Staff must be described as having a ‘high level’ of understanding of a service user’s need to be kept safe and must demonstrate exceptional skills and ability to recognise when a person feels unsafe.


Services will use innovative and creative ways of training and developing staff, demonstrate excellent links with health services and a strong emphasis on the importance of eating and drinking well.


Services will have a strong, visible person-centred culture, service users will value their relationships with the staff team and feel that they ‘often go the extra mile’ for them, and staff will be highly motivated and inspired to provide care that is kind and compassionate.


Staff will have outstanding skills and an excellent understanding of a person’s social and cultural needs, the service will be flexible and responsive to a person’s needs and people’s care and support will be planned proactively with them.


The service has a track record of being an excellent role model, has a strong emphasis on continually striving to improve and its vision and values ensure that service users are at the heart of their work.

Will particularly help you to demonstrate a commitment to providing excellence in the areas of responsiveness, caring and effectiveness. Our materials offer a creative approach to person centred care, ensuring that staff have a deep understanding of an individual’s history and know what is important to them.
We offer training or resources and guides on how to use the materials to aid communication and engagement, with the result that staff will be able to evidence specialist dementia skills, alongside a high level of motivation to create a caring, stimulating environment.

email info@dementiaworkshop for further information or ideas for your care service.